Our Work

Case Studies

Comstar Technologies has implemented telephony and data solutions to hundreds of customers nationwide saving them hundreds and sometimes thousands of dollars each month on their telecommunication bills. Learn how Comstar achieves success time and time again.

CLIENT SUCCESS #1

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INDUSTRY

SHARED OFFICE

SCOPE OF WORK

UPGRADE / INSTALLATION

OUTCOME

TOTAL SAVINGS = $5,000 MONTHLY

Shared Office Environment, with 300 individual users in all areas and industries, were the beneficiary of a Two-Step Forklift Upgrade to their communications infrastructure.

Initially, the customer utilized an analog Centrex service with an antiquated voicemail platform; telecom expenses exceeded $16,000 per month. The first step that Comstar addressed was organizing the existing lines and telephone numbers and making a change in the dial tone/internet provider, which provided an exact inventory of the current 400+ DIDs. Another result of the change was tripling the internet bandwidth and adding an additional savings of $5,000 per month.

The second step completed by Comstar was upgrading the analog dial tone to digital PRIs. The upgrade, in conjunction with the installation of a state-of-the-art telephone system, reduced the monthly telecom costs to $5,500 and increased productivity to the highest levels at this business. In addition to reliability and budgetary improvements, tenant billing was improved to an average of 20 personnel hours per month. This two-part project allowed the client to pay for the new phone system in nine months, with the monthly savings, and save a yearly total of $130,000.

CLIENT SUCCESS #2

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INDUSTRY

OFFICE

SCOPE OF WORK

UPGRADE / INSTALLATION

OUTCOME

TOTAL SAVINGS = $650 MONTHLY

With the changes that were made by Comstar Technologies, two site real estate sales offices were able to pay for the purchase of a new phone system.

Each office that upgraded old technology to new, cutting-edge equipment began to realize a return on investment beginning day one. Comstar recommended a provider change that subsequently dropped the customer’s telecom costs and allowed for two new phone systems, greatly enhancing the daily operation of the sales staff.

The flexibility of Variable Call Forwarding and On Site Hot Desking allowed each mobile individual to remain accessible at all times. Furthermore, the office manager of the company gained ten work hours per month as a result of reducing the amount of time required to manage the phone system. Finally, Comstar offered the customer an affordable maintenance contract which allowed a monetary savings of $650 per month due to the elimination of Move/Add/Change costs.

CLIENT SUCCESS #3

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INDUSTRY

MEDICAL

SCOPE OF WORK

UPGRADE / INSTALLATION

OUTCOME

TOTAL SAVINGS = $3,000 MONTHLY

A prominent medical practice was experiencing severe and costly telecom issues. Patients complained about hold times, disconnects and customer service.

Employees complained about slow internet/intranet communications. Dial tone salesmen promised solutions but delivered higher monthly costs and continued aggravation. The doctor faced the worst dilemma in communications – paying too much and getting too little. The practice spent close to $5,000/month in telecommunications for voice and data, but struggled with the existing provider’s over-billing and unreasonable contract terms.

The doctor hired Comstar Technologies to assess the contracts, monthly recurring charges, patient and employee concerns and overall needs of the company. As a result of the assessment, Comstar devised a plan to increase bandwidth, improve call handling and, most importantly, cut costs. The customer’s service was moved to a provider better suited to their needs, one with significantly better rate offerings. A small portion of the savings was re-invested towards a new Avaya IP Office system that allowed for better staff utilization and customer experience.

The end-result speaks for itself. Original monthly recurring charges of $5,000 decreased to fewer than $2,000. Billing is now clear and concise, and with the help of Comstar, the current provider settled the account and promised future refunds. Additionally, the staff now enjoys the feature-rich IP Office system, including an inter-office intercom and an appointment and emergency call overflow. The call overflow feature allows calls from one location to overflow to other less busy locations helping to answer patient calls more quickly.

PROJECT GALLERY

Hirtle, Callaghan & Co. -
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Orthovita -
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FNF, Philadelphia
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