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Jul 12

Ensuring Disaster Recovery and Continuity with the Cloud

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Your new promotional offer has been a huge success and your office is receiving the highest level of phone calls you've experienced in a long time. Your staff is returning new inquiries and customer calls as quickly as possible.

But imagine if your phone system goes down mid-morning. It could be a utility worker mishap, a lightning storm, or something else unpredictable. The phone system instantly goes from a revenue generator to one of headaches and pain.

Still Holding on to That Old Business Phone System?

If you currently operate on a traditional phone system with no plan for disaster recovery or redundancy, these kinds of failures become incredibly costly disruptions.

What Is Your Communication Continuity Plan?

In the past, developing a disaster recovery plan meant that your IT staff would re-engineer your business phone system so it could be recovered successfully. This requires more resources for equipment and infrastructure than most businesses can reasonably obtain.

How can a Cloud or hosted phone solution help? It is hosted virtually, so there is no need to worry about the types of disastrous scenarios that disrupt on-premise or landline phone services.

If a phone line is cut, cloud-based systems are totally unaffected. If Internet service goes down, phone calls can be re-routed to backup cell phone numbers or satellite offices.

3 Essential Business Benefits of Switching to the Cloud

As you think about a continuity plan for your phone system, three important benefits to the Cloud that you should consider are:

  1. Your lines of communication stay up and running. Even if a total outage strikes, wiping out your office's power and Internet service, Cloud-based phone systems allow employees to connect from anywhere - their home, a coffee shop, or wherever they can tap into power and a data connection.
  2. Redundancy is built into the architecture from your Cloud service provider. This means that you can troubleshoot any issues during business hours rather than coming in after-hours.
  3. Scalability. If you need to re-direct call flow from one site to another, it's very easy to do without any disruption in call quality or service.

Simply put, the disaster recovery plan is part of the package, not a separately budgeted or planned project. Any surprises won't have to be a detriment to your business.

Time for an update? 5 ways to know. (Compliments of our partner, ShoreTel)

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