Dear Valued Comstar Customer,
As COVID-19 continues to cause uncertainty, we would like to take a moment to assure our clients, partners and community that the Comstar Team will remain available 24x7x365. We have formed an internal, cross-functional task force to assemble, implement and monitor a plan of action focused on the health and well-being of our staff. We are adhering to the CDC’s guidance and have tested all staff telecommuter considerations to confirm we are prepared and fully functional. With our staff’s safety and mobility accounted for, we can maintain our service level agreements and ensure we are here to answer your needs through this crisis. In conjunction with our internal efforts, the task force is focused on how we can provide further value and support to our clients and community at large.
We are grateful to offer solutions that allow organizations, including our own, to honor collaboration no matter the location. If going remote is leaving you apprehensive, our Account Management and Care teams are available to assist you in creating a transition plan.
From an IT and Managed Services perspective, we have Work from Home kits available, complete with a laptop, remote access capabilities and security controls. We are a Microsoft Office partner and equipped to service O365 and all related tools. Finally, our data center and hosting options provide for replication, back-up and remote access to business-critical applications.
Finally, our voice services cover both Cloud and Premise based needs with the flexibility to offer an office appearance on your mobile device (soft client). Please contact us if you need assistance with establishing a soft client or virtual conferencing room. We have removed all non-recurring charges associated with establishing these services and are offering complementary meeting rooms powered by our partner 8×8.
Please let us know where we can assist. We are here to help and encourage everyone to stay safe while we continue to navigate this new landscape together.
Comstar Technologies Inc.