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Your new promotional offer has been a huge success and your office is receiving the highest level of phone calls you've experienced in a long time. Your staff is returning new inquiries and customer calls as quickly as possible.
But imagine if your phone system goes down mid-morning. It could be a utility worker mishap, a lightning storm, or something else unpredictable. The phone system instantly goes from a revenue generator to one of headaches and pain.
If you currently operate on a traditional phone system with no plan for disaster recovery or redundancy, these kinds of failures become incredibly costly disruptions.
What Is Your Communication Continuity Plan?
In the past, developing a disaster recovery plan meant that your IT staff would re-engineer your business phone system so it could be recovered successfully. This requires more resources for equipment and infrastructure than most businesses can reasonably obtain.
How can a Cloud or hosted phone solution help? It is hosted virtually, so there is no need to worry about the types of disastrous scenarios that disrupt on-premise or landline phone services.
If a phone line is cut, cloud-based systems are totally unaffected. If Internet service goes down, phone calls can be re-routed to backup cell phone numbers or satellite offices.
3 Essential Business Benefits of Switching to the Cloud
As you think about a continuity plan for your phone system, three important benefits to the Cloud that you should consider are:
Simply put, the disaster recovery plan is part of the package, not a separately budgeted or planned project. Any surprises won't have to be a detriment to your business.