Hybrid Communications – The Best of Both Worlds?

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The traditional voice to voice phone call is still respected as the one of the most effective ways to communicate in business. However, few if any businesses today evaluate new phone communications systems solely for the ability to make phone calls. Integration with email, messaging, conferencing applications, and more are requirements in phone system decisions so that users can communicate how they want, when they want, and on whichever device they want.

Even with integrations, though, if these applications all sit fundamentally on disparate servers, managing the environment can be quite difficult. An upgrade to one application means testing all points of integration with other applications, and adding just one user might mean adding the same record across multiple systems. Not IT made simple.

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A hybrid communications system can simplify this environment while offering the full features of communication and collaboration. How so? With a hybrid system, you get the control and performance of an inherent onsite system while getting the flexibility, scalability, and other features from the Cloud.

Here are some of the benefits of a hybrid environment:

  • Continue to benefit from current infrastructure: A hybrid system uses your current onsite communications system with new functionality delivered via the Cloud. The control stays in your court while you can explore additional advantages from the Cloud.
  • Scalability: Expand your system via the Cloud, so adding new features or more users won’t always require adding new hardware or software. All users in the extended network receive the same quality of reliability and user experience. No additional capital expenses incurred, and you pay only for what you on a subscription basis, adding and deleting as needed.
  • Consistent user training and productivity: Whether you have one branch with an onsite system and other branches served by the Cloud, your users operate the same and access the same functionality.
  • A clear migration path: If your long-term vision is to operate on an all-cloud solution, a hybrid system can help pave the way. As more of your communications move to the Cloud, and the maintenance gradually moves to a hosted environment, your IT department can shift its focus to activities that enhance your company’s bottom line.

A hybrid system will allow you to continue to reap the benefits of your current communications investment, and open additional features for your employees to stay productive anytime, anywhere.