Credit & Collections Analyst

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Job Function:

The Credit & Collections Analyst is responsible for managing the timely and efficient management, administration, risk mitigation and collection of the Company’s accounts receivable portfolio and for analyzing whether existing and new clients have the financial ability to meet their payment obligations to Comstar. The Credit & Collections Analyst also serves as back-up support for payroll processing.



1. Systematically review open accounts to proactively plan and execute collection efforts; Identify issues attributing to account delinquency to include analyzing and interpreting customer contracts in order to successfully manage the resolution path of disputes; make collection calls in a professional manner while keeping and improving client relations; meet or exceed monthly cash forecasts; communicate and collaborate effectively with internal departments and find solutions re: past due accounts; resolve client-billing problems and reduce accounts receivable delinquency, applying good customer service in a timely manner

2. Evaluate new and existing client’s credit data and financial statements to determine the degree of risk involved in doing business with them re: ability to pay in a timely manner; work with sales department and Senior Management to propose alternative credit terms to mitigate credit risk (i.e., upfront deposits, milestone payments, etc.); provide timely follow-up on payment arrangements

3. Develop process improvements that increase department efficiencies including customer set-up and application of customer payments; prepare and distribute weekly reports to management on past due balances, collections and alerts on canceled or bad debt accounts; collect and apply sales tax exemptions if discrepancies

4. When necessary, support payroll department to process semi-monthly payroll runs and transfer 401(k) withholdings to the Plan Sponsor



• Bachelors’ degree in Accounting, Finance or Business field or equivalent work experience

• 3-5 years’ corporate collections experience including interaction with a large customer base

• Excellent Excel skills; proficient in Microsoft Office

• Familiarity with QuickBooks as well as ConnectWise is a plus

• Experience in sales tax exemption requirements is a plus

• Payroll processing experience a plus

• Soft Skills: Excellent customer interfacing skills (verbal, social, written); solid judgment skills; strong analytical thinker; excellent communication skills; self-starter; strong organizational skills; problem solver; ability to influence others; high degree of confidentiality



Job Category: Finance and Accounting
Job Type: Full Time
Job Location: West Chester PA

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