What will you do when a disaster strikes your business? It’s not a matter of if disaster will strike, but when it will happen. Our very own Senior Vice President of Sales and Marketing, Warren Reyburn, recently weighed in on this timely topic as a featured panelist during JSA’s Virtual Round Table – Disaster Recovery & Network Resiliency. Several industry experts joined Warren to weigh in and provide tips on disaster preparedness and resilience, including:
- Ishaq Mian, VP, Sales & Support Engineering, Redline Communications
- Gil Santaliz, CEO, NJFX
- Paul Scott, CEO, Confluence Networks
- Sean Farney, Director of Data Center Marketing, Kohler
This insightful event was hosted by media consultant João Marques Lima, winner of the Professional Publishers Association (PPA) 30 Under 30 media award and celebrated tech and telecom industry thought leader.
To catch the full roundtable, click here, or keep reading for the top highlights.
If it Can Go Wrong, It Will Go Wrong
One of the key areas of this discussion was the difference between resiliency and recovery. Santaliz kicked off the discussion by explaining if your business builds its continuity plan to be resilient, you will not have to recover. Mian added resiliency is you trying your best to design your system so that there will be no failure, but you must recognize failure is going to happen eventually and that you are prepared to recover from that failure.
Reyburn brought up how Comstar can assist clients build business continuity plans, so in case of an emergency, the business has a plan in place and can begin taking action immediately. Again, it’s that mantra of really not if, but when.
Empower and Educate
How should businesses account for human error? The panel discussed that an IT disaster could simply come from an honest mistake from an employee. Mian points out that a lack of employee training can easily cause an incident.
Reyburn chimed in, explaining: “Two key points are to empower and educate. Get the investment from your team. Empower them to influence positively what we are talking about here today and their own experience and the ownership that they take on in terms of their service to the client and providing that best-in-class experience and taking pride in that.
To learn more about how you can prepare your team for disaster recovery and network resiliency, check out the full conversation here