Support Escalation Process

Call (800) 498-1206, reference the ticket number and receive a status from the Comstar Support Center. 

If you feel the request has not been handled to your complete satisfaction and you need further assistance from Comstar management, follow the escalation list below:

 

First Level: 

Team Lead 

Richard Ketcham 

(503) 330-9774 

Email Richard

If no reply after 30 minutes call 

 

Second Level:

Client Support Service Manager 

Kevin Green 

(215) 896-6544 

Email Kevin

If no reply after an additional 30-minute call 

 

Third Level:

 Director of Client Support Services  

Kris McMenamin 

(267) 212-3992 

Email Kris

 

Fourth Level

SVP Sales & Marketing

Warren Reyburn

610-213-7427

Email Warren

 

 July 2021