Support Escalation Process
Call (800) 498-1206, reference the ticket number and receive a status from the Comstar Support Center.
If you feel the request has not been handled to your complete satisfaction and you need further assistance from Comstar management, follow the escalation list below:
First Level:
Team Lead
Richard Ketcham
(503) 330-9774
If no reply after 30 minutes call
Second Level:
Client Support Service Manager
Kevin Green
(215) 896-6544
If no reply after an additional 30-minute call
Third Level:
Director of Client Support Services
Kris McMenamin
(267) 212-3992
Fourth Level
SVP Sales & Marketing
Warren Reyburn
610-213-7427
July 2021