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Does it seem like employee expectations continue to rise when it comes to the business tools they use? And understandably so, as the technology in their personal lives improves and accumulates, it is natural to expect that the technology in business will be even better.
SMBs, in particular, look to get the most use out of their technology. Many do not have their own IT staff, and some might not even have a true IT budget, so every technology purchase has a direct impact on the company's bottom line. Thus the reason why cloud-based communications is an attractive option for small businesses with benefits like little to no upfront investment, low IT involvement and flexibility, to name a few.
Keeping employees better on task and saving money this way is being noticed more and more. According to research firm Transparency Market Research, Unified Communications as a Service (UCaaS) is expected to become a $38 billion market by the year 2022, a 20 percent increase over the next 6 years. Technavio, meanwhile, predicts 28 percent growth in the global UCaaS market between 2015 and 2019.
Wondering if a hosted phone system or UCaaS might benefit your business? It could be a good fit for you if:
Small businesses must close the divide between limited budgets and providing employees the technology needed to stay productive. UCaaS, that is, a cloud-based Unified Communications solution, is a budget-friendly and smart investment.