Unified Communications as a Service (UCaaS) and Small Business

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Does it seem like employee expectations continue to rise when it comes to the business tools they use? And understandably so, as the technology in their personal lives improves and accumulates, it is natural to expect that the technology in business will be even better.

SMBs, in particular, look to get the most use out of their technology. Many do not have their own IT staff, and some might not even have a true IT budget, so every technology purchase has a direct impact on the company’s bottom line. Thus the reason why cloud-based communications is an attractive option for small businesses with benefits like little to no upfront investment, low IT involvement and flexibility, to name a few.

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Keeping employees better on task and saving money this way is being noticed more and more. According to research firm Transparency Market Research, Unified Communications as a Service (UCaaS) is expected to become a $38 billion market by the year 2022, a 20 percent increase over the next 6 years. Technavio, meanwhile, predicts 28 percent growth in the global UCaaS market between 2015 and 2019.

Wondering if a hosted phone system or UCaaS might benefit your business? It could be a good fit for you if:

  • Your IT staff workload is at maximum capacity, or perhaps you don’t have your own dedicated IT person at all. The management of a Cloud phone system is offsite by your service provider, so there is no need to add phone management to your IT department’s responsibilities or hire a dedicated telecom person.
  • Your IT budget doesn’t allow for anything more than a basic phone system. For many businesses, dial tone and voicemail are the staples of their communications, and they cannot budget much beyond that. But customers want to be able to engage with your company with other media too like website chat and online meetings. With a Cloud-based solution as a monthly subscription, your customers can have the options they want without requiring a hardware upgrade or large capital outlay on your end.
  • Your employees increasingly spend more time devoted to work outside the office. Today’s employees are looking for more flexibility to work from any location, and sometimes different hours too. Can your communication system offer them office phone system features on a remote home desk phone or on a mobile device? Cloud-based phone systems can do this, as well as integrate features like instant messaging and screen sharing.

Small businesses must close the divide between limited budgets and providing employees the technology needed to stay productive. UCaaS, that is, a cloud-based Unified Communications solution, is a budget-friendly and smart investment.

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